Yagil Dana, Prof.
Rank: Full Professor
E-Mail: dyagil@research.haifa.ac.il
Phone: 04-824-9956 (53953)
Reception Hours: By Appointment
Office Location: Faculty of Social Welfare & Health Sciences Bld., Floor 2, Room 217.
Department / School / Unit:
Research
Characteristics of customer service roles
Healthcare professional-patient interactions
Workplace authenticity
Role identity
Adherence to workplace norms and rules
